This page explains shipping arrangements for orders placed on hokawalking.co.uk, including delivery options, dispatch updates and support with your parcel. Please check the delivery information provided at checkout before completing your purchase.
Delivery Options and Charges
Enter your delivery address at checkout to view the shipping services available for your order. Options may vary according to your destination and the products selected.
Any delivery charges will be displayed before you confirm payment. Where free delivery is offered, the qualifying conditions will be stated with the offer or during checkout.
Preparing Your Order
Your order will be prepared for dispatch once the relevant order and payment checks have been completed. Preparation includes selecting your items and packing them for transport.
Please provide accurate contact details when ordering. If an item cannot be supplied or we need to clarify information, we will contact you to explain the available next steps.
Estimated Delivery Times
The estimated delivery timeframe is shown in the relevant offer or at checkout. Please check whether it includes order preparation as well as transit time.
Where timeframes are expressed in working days, this generally means Monday to Friday, excluding relevant bank holidays.
Severe weather, transport disruption and other unforeseen events may affect delivery. If we become aware of a significant delay affecting your order, we will inform you. Your statutory rights concerning late delivery remain unaffected.
Dispatch Confirmation and Tracking
Once your order has been dispatched, a notification will be sent to the email address supplied at checkout.
Where tracking is available, the notification will include a tracking link or reference. Updates may take time to appear while the delivery provider completes its first scan.
Check your spam or junk folder if you cannot find your dispatch email.
Checking Your Delivery Address
Before placing your order, check the recipient’s name, building number or name, street, town or city and postcode. Include any flat number or other details needed to identify the delivery location.
If you notice an error, contact us as soon as possible with your order number. We will check whether the address can still be corrected. Changes may not be possible once the parcel has been dispatched.
Separate Parcels
An order may occasionally be sent in more than one parcel. In that case, items may arrive on different days and have separate tracking references.
We will not add delivery charges for splitting your order without your prior agreement.
Missed Deliveries
If a delivery attempt is unsuccessful, follow the instructions provided by the delivery company. Depending on the service, you may be able to arrange another attempt or collect the parcel from a designated location.
Please observe any collection deadline. If the parcel is returned to us, contact us to discuss the next steps and any proposed redelivery arrangements.
Delayed or Missing Parcels
If your parcel has not arrived within the timeframe provided, check the latest tracking information and contact us for assistance.
If tracking shows delivery but you cannot locate the parcel, check any delivery notification and any safe place or recipient you authorised. Let us know if it remains missing so we can investigate with the delivery provider.
Damaged or Incorrect Items
Contact us if your delivery arrives damaged, contains the wrong item or is incomplete. Include your order number and describe the issue.
Photographs of the packaging and affected items can help us investigate. Please retain the packaging where reasonably possible until the matter is resolved. Photographs or an immediate report are not conditions of your statutory rights.
International Delivery
Where delivery outside the UK is available, eligible destinations and shipping options will be shown at checkout. Any arrangements concerning customs charges, import duties or taxes must be made clear before purchase.
Customs clearance may affect the arrival time of international parcels.
Contact Us
For help with shipping or delivery, use the contact details published on hokawalking.co.uk. Include your order number and tracking reference, where available, so we can identify your shipment.