Find out how to check your order with hokawalking.co.uk, follow delivery updates and get help if something needs attention.

View Your Order Details

If you placed your order while signed in, visit My Account and open your order history to see the available information.

You can also refer to the order emails sent to the address provided at checkout. Keep your order number handy when contacting us so we can locate your purchase.

Understanding Your Order Status

The wording displayed may vary depending on the stage of your purchase. Common statuses include:

  • Pending payment: Payment has not yet been confirmed. Check whether your payment provider requires further verification.
  • Processing: Your order is being prepared for dispatch.
  • Dispatched: Your parcel has been handed to the delivery provider.
  • Completed: Your order has reached the final processing stage in the shop system. Check tracking separately for delivery confirmation.
  • Cancelled: The order will not proceed.
  • Refunded: A refund has been recorded. Your bank or payment provider may need additional time to display the credit.

An order acknowledgement confirms receipt of your order. Please refer to our Terms of Sale for details of when an order is accepted.

Track Your Delivery

Where tracking is available, your dispatch email will contain a tracking link or reference. Follow the link to view the delivery provider’s latest updates.

Tracking information may not appear immediately after dispatch. Allow time for the parcel to receive its first scan within the delivery network.

If your order travels in separate parcels, you may receive individual tracking references, and the items may arrive on different days.

Missing Order Emails

If you have not received an expected email, check your spam or junk folder and confirm that you are checking the email account used at checkout.

If you still cannot find it, contact us with your name, the email address used for the purchase and the approximate order date. Please check the original order and payment status before placing another order to avoid an accidental duplicate.

Delayed or Missing Parcels

If the delivery timeframe provided with your purchase has passed, review the tracking information and contact us for assistance.

If tracking shows that your parcel has been delivered but you have not received it, check any delivery notification and any safe place or recipient you authorised. Let us know if the parcel remains missing so we can investigate with the delivery provider.

Changes and Cancellations

Contact us promptly if you need to amend an address, change an item or cancel your order. Include your order number and explain the requested change.

Whether an amendment is possible depends on how far the order has progressed. If dispatch cannot be stopped, any applicable statutory cancellation rights remain unaffected. Further guidance is available on our Order Cancellation page.

Contact Us About Your Order

Use the contact details published on hokawalking.co.uk. Include your order number, a brief explanation of your enquiry and any relevant tracking reference.

For your security, never send your account password, full card number, card security code or banking verification codes.