These Terms of Use explain the conditions for accessing hokawalking.co.uk and using its features. They cover browsing, customer accounts and communications through the website. Purchases are governed separately by our Terms of Sale.
1. Using the Website
You may use the website to explore products, place orders and access the information and services provided.
Please use the website lawfully and respect the rights of others. You must not attempt unauthorised access, submit fraudulent information, introduce malicious software or interfere with the operation or security of the website.
Automated activity that disrupts the service, places excessive demands on its systems or unlawfully collects protected information is prohibited.
2. Customer Accounts
If you register an account, provide accurate information and update your details when necessary. Keep your password confidential and contact us if you suspect unauthorised access.
Responsibility for activity through your account depends on the circumstances and applicable law. You are not automatically responsible for every action taken by an unauthorised person.
You may request account closure through our published contact details. Closing an account does not cancel existing orders or remove rights and obligations arising from earlier purchases.
3. Product Information and Guidance
Product descriptions, images and size guides are provided to help you assess the available footwear. Check the information for the particular model before purchasing, as fit, construction and intended use can differ.
Screen settings may affect the appearance of colours. This does not limit our obligation to supply goods that match their contractual description.
General information about walking, footwear or comfort is not personalised medical advice. If you have a health condition affecting your footwear requirements, seek advice from an appropriately qualified professional.
4. Intellectual Property
Website text, photographs, graphics, logos and other materials may be protected by copyright, trade marks or other intellectual property rights. Those rights remain with their respective owners.
You may view content and make reasonable personal use of it for shopping purposes, subject to applicable law. Commercial reproduction, distribution or other uses requiring permission must be authorised by the relevant rights holder.
The display of a brand name or logo does not grant a licence to use it or, by itself, establish endorsement or affiliation.
5. Reviews and Contributions
Where reviews or other submissions are available, provide content that reflects your own experience and that you are entitled to share.
Do not submit unlawful, misleading, threatening, abusive or discriminatory material. Do not disclose another person’s private or confidential information without permission.
We may review and remove contributions that breach these requirements. A negative opinion alone is not grounds for removing a review.
6. External Links
Links to third-party websites may be provided for convenience or further information. Those websites operate under their own terms and privacy notices.
A link does not necessarily mean that we endorse the external website or its content. If you discover a potentially harmful or unlawful link, please let us know so we can investigate.
7. Availability and Website Changes
Maintenance, updates or technical faults may temporarily interrupt access. We do not guarantee that the website will always be available without interruption.
We may update content or change features as the website develops. Changes do not remove our obligations relating to existing purchases or affect your accrued legal rights.
8. Security and Technical Issues
Do not bypass security controls, access other users’ information or test protected systems without authorisation.
If you discover a suspected security issue, report it through our published contact details without exploiting it or sharing private information.
For technical problems, describe the affected page or function and include any relevant error message. Never send passwords, complete payment card details or banking verification codes through support messages.
9. Privacy and Cookies
Our Privacy Policy explains how personal information is processed. Our Cookie Policy describes cookies and similar technologies and the relevant choices available to you.
Using the website or accepting these terms does not, by itself, constitute consent to optional tracking or other processing that requires a separate affirmative choice.
10. Restrictions on Access
We may restrict access to affected features where there are reasonable grounds to suspect fraud, unlawful activity, a security threat or a serious breach of these terms.
Any restriction should be proportionate to the circumstances. Where appropriate, we will explain the reason and provide an opportunity to resolve the issue. Your rights concerning purchases already made remain unaffected.
11. Liability
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.
Your statutory consumer rights relating to purchased goods remain unaffected.
12. Updates to These Terms
We may update these terms to reflect changes in website functions, security arrangements or legal requirements. The current version will be published on this page.
Updates do not retrospectively alter completed purchases. Where notice or agreement is required for a change to an ongoing service, we will take the necessary steps before applying it.
13. Contact and Disputes
For questions or complaints about using hokawalking.co.uk, use the contact details published on our Contact Us page.
Applicable law and court jurisdiction are determined by the relevant legal rules. Nothing in these terms removes mandatory consumer protections or access to courts available to you under those rules.