At hokawalking.co.uk, the payment methods available for your purchase are displayed at checkout. Please review your order details, selected payment method and total amount before authorising payment.

Available Payment Methods

Choose from the options shown during checkout and follow the instructions for your selected method. Availability may depend on your location, order currency and the payment services supported for your transaction.

If a preferred method is not displayed, please select an available alternative.

Prices and Currency

Your order summary shows the currency, product prices, delivery charges and any applicable taxes collected at checkout. Check these details before completing your purchase.

If your bank or payment provider converts the payment into another currency, its exchange rate and any associated charges may apply. Contact your provider for information about those fees.

Billing Details and Verification

Enter the billing information associated with your chosen payment method. Incorrect details may prevent payment from being authorised.

Your provider may ask you to approve the transaction through a banking app or complete another verification step. Follow the instructions within the authorised checkout or payment service.

You must have permission to use the payment method submitted.

Pending Payments

Some payment methods place a temporary authorisation on funds before collecting them. A pending transaction does not always mean that a completed payment has been taken.

If a purchase does not proceed, your bank or payment provider determines when the reserved funds are released. Contact them if an authorisation remains pending and you need clarification.

An order acknowledgement or payment notification does not, by itself, confirm acceptance of your order. Please see our Terms of Sale for details.

Unsuccessful Payments

If your payment is declined or interrupted:

  • Check your payment and billing details.
  • Confirm that sufficient funds or credit are available.
  • Complete any security verification requested by your provider.
  • Contact your bank if it continues to decline the transaction.
  • Try another payment method displayed at checkout.

If you are unsure whether payment succeeded, check your payment account and order emails before trying again. Contact us if you need help confirming whether an order was received.

Promotional Codes

Where a promotional code field is available, enter the code before completing payment. Check that any eligible discount appears in your order summary.

Codes are subject to the conditions of the relevant offer. Unless expressly stated otherwise, a promotional code cannot be applied retrospectively after payment.

Refunds

Refunds are normally issued to the original payment method unless another arrangement is expressly agreed. Once issued, the time taken for the credit to appear depends on your bank or payment provider.

Our Returns and Order Cancellation pages explain the applicable refund conditions and timeframes. For an update, contact us with your order number and any relevant return reference.

Payment Security

Never send your full card number, card security code, PIN, account password or banking verification codes through customer support messages.

If you receive an unexpected payment request claiming to relate to hokawalking.co.uk, verify it using the contact details published on our website before taking action.

Contact Us

For payment assistance, use the contact details on our Contact Us page. Include your order number, transaction date and a brief explanation of the issue.

If you provide a screenshot or transaction record, conceal sensitive financial information and unrelated account details.