Have a question about HOKA footwear or need assistance with an order? Get in touch using the contact options provided on hokawalking.co.uk. Tell us a little about your enquiry so we can help you find the right information.
Product and Sizing Questions
If you are considering a pair of shoes, include the product name and your question about fit, sizing, materials or intended use.
Check the description and any available size guide on the product page. Different models can fit differently, so identifying the particular shoe will help us respond to your enquiry.
Orders and Delivery
For questions about an existing purchase, provide your order number and the email address used at checkout. If your enquiry concerns a parcel, include the tracking reference where available.
You can also visit our Order Status and Shipping and Delivery pages for guidance on processing, dispatch and tracking.
If your delivery is damaged, incomplete or contains an incorrect item, describe what happened. Photographs of the items and packaging can help us investigate, but they are not a condition of your statutory rights.
Returns and Cancellations
For return enquiries, tell us your order number and which items you wish to send back. Our Returns page explains the process, conditions and refund arrangements.
If you want to cancel an order or correct a delivery address, contact us as soon as possible. We will check whether dispatch can be stopped or the details amended. Your statutory cancellation rights remain unaffected.
Payments and Refunds
If you have a transaction or refund query, include your order reference, the payment date and a brief explanation. Return tracking details may also help us investigate a refund enquiry.
Never send your full card number, card security code, PIN or banking verification codes. Please conceal sensitive financial information in any supporting screenshots.
Account and Website Support
If you cannot remember your password, use the “Forgot your password?” option on the account login page.
For other technical problems, explain which page or checkout step was affected and include any error message. Details of your browser and device may help us identify the issue. Do not include passwords or payment information in screenshots.
Receiving Our Reply
We aim to respond as promptly as possible. Response times may vary depending on the nature of your enquiry and the information needed to resolve it.
Check your spam or junk folder if you are waiting for a response. Where possible, add further details by replying within the same message thread so we can keep your enquiry together.
Personal information shared when contacting us will be handled as explained in our Privacy Policy.